Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information to provide and improve our services:

Personal Information

• Parent/guardian name and contact details (phone, email, address)
• Student name, age, and school year
• Emergency contact information
• Medical conditions or allergies relevant to student safety
• Payment information (processed securely through our payment provider)

Usage Information

• Class attendance records
• Student progress and project work
• Website browsing data (via cookies)
• Communication history with our team

2. How We Use Your Information

We use collected information for:

• Providing and managing our educational services
• Communicating about classes, schedules, and updates
• Processing payments and managing accounts
• Ensuring student safety and wellbeing
• Improving our programs and services
• Marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who help operate our business (e.g., payment processors, booking systems)
• Emergency services if required for student safety
• Legal authorities if required by law
• Third parties with your explicit consent

4. Data Security

We take data security seriously:

• We use secure, encrypted connections for all data transmission
• Payment information is processed by PCI-compliant providers
• Access to personal information is restricted to authorised staff
• We regularly review and update our security practices

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve website functionality

You can disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where legally permitted)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Children's Privacy

We collect information about students to provide our educational services. All student information is collected with parent/guardian consent. We do not knowingly collect personal information directly from children without parental consent.

8. Third-Party Services

We use the following third-party services:

• Punchpass - Class booking and management
• E Singapore Math - Mathematics curriculum delivery
• Google Analytics - Website analytics

Each service has its own privacy policy governing their use of data.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or website notice.

10. Contact Us

For privacy-related enquiries or to exercise your rights, please contact us: